Water & Sewer Billing Office

Kelly Saenz, Water & Sewer Office Manager
 P.O. Box 238, 203 S 5th St , Goshen, IN 46528
Phone: 574-533-9399 FAX: 574-533-6961
Hours: 8:00 a.m. - 5:00 p.m., Monday through Friday

The Goshen Utility Business Office walk-up counter (203 S. 5th St.) is open to the public during regular business hours, Monday through Friday from 8 a.m. to 5 p.m.

By order of the Elkhart County Health Department, face coverings are required in public. Please wear a mask when entering the utility business office.

Map to the Water and Sewer Billing Office 

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Contact the Billing Office                                                      
Goshen Water & Sewer Utilities Billing Office has several easy ways to make your monthly Water & Sewer payments!

WATER ASSISTANCE

Now you can apply for water/wastewater assistance while applying for the Energy Assistance Program. When you complete the EAP application, check the box that you want to receive water assistance as well. Indiana’s Low-Income Household Water Assistance Program (LIHWAP) is a new program that provides funds to help you catch up with your water and wastewater bills. LIHWAP is a temporary emergency program that will help low-income households pay for past-due water and wastewater utility costs during the COVID-19 pandemic. This program does not require proof of COVID-19 hardship to apply.

OFFICE PAYMENTS

We gladly take payments at our counter. You can pay with cash, check, money order, or debit/credit cards. A 3% convenience fee will be added to any transactions using a debit/ credit card. We also require a picture ID to use your debit/credit card. 

24-hour Payment Drop Box

For your convenience the Water & Sewer Utilities Billing Office has a 24-hour payment drop box. It is located just south of the Utilities office in the alley behind the Police Department. PLEASE DO NOT DEPOSIT CASH IN THIS BOX. When paying by cash please go into the office during business hours.

Payments in the box before 8:00 a.m. Monday through Friday will be posted the same day.

EZ Pay Program

By completing a simple application, residents can have their monthly water/sewer bill automatically deducted from their checking or savings account. To receive an application, call 533-9399 or pick up one when visiting the Utility Office, 203 S. 5th St. There is no charge for this service.
 

EZ-PAY APPLICATION            

NEW: e-billing and payments service                                 

The City of Goshen has a new electric billing and payment service with Invoice Cloud. Utility customers can now create accounts, enroll in auto pay, schedule payments and go paperless. Click on the link below to register:

www.invoicecloud.com/cityofgoshenin

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Water/Sewer Information

• Frequently Asked Questions
• Water meter replacement
• Reemplazo de contadores de agua
• Boil Order Information
• New Customer Information
• Información Para Nuevos Clientes
• How to close your account
• Flat Sewer Rate Customer Information
• Sprinkler Meter Information
• Summer Sewer Break Information
• High Utility Bill Investigation
• Helping Organizations 
• Account Holders Right to a Hearing
• Sprinkler Disconnect Form

Water/Sewer Ordinances

• Ordinance 4052, Water Meter Installation in Multiple Unit Buildings  
• Ordinance 4290, Water Rates and Charges-2005
• Ordinance 4333, Sewer Regulations 
• Ordinance 5106  Water Rates and Charges 
• Ordinance 5107 Sewer Rates and Charges 
• Ordinance 4625, Pretreatment Requirements and Standards 
• Ordinance 4941, Amendment to Ordinance 4625 - Regulate the Discharge of Mercury by Dental Practices. 
• Ordinance 4613 Amending The Application Of Residential Summer Sewer
• Ordinance 4531, Building Line Repair Rates and Changes
• Ordinance 4922 Public/Private Water Sewer Construction